Branch Manager

Job Description

WHO WE ARE :

Fairstone Financial is a leading Canadian provider of responsible lending solutions, offering personal loans and retail point-of-sale financing. With a focus on customer service and community engagement, Fairstone helps individuals and businesses meet their financial needs through flexible and accessible lending options. Our culture is built on strong values and leadership principles that define our expectations for working together and with our customers, helping Canadians find the right solutions with a variety of products and services.

Are you looking for a rewarding career? Fairstone is hiring a full-time Branch Manager for our Sherbrooke branch. If you seek a role with a growing business involving developing new business, maintaining client relationships, and empowering team members, this could be the position for you. Apply now.

A typical day for you will include :

Reporting to the District Manager, Fairstone Branch Managers are responsible for:

• Leading the overall success of the branch by maintaining and optimizing branch profitability.
• Growing the business by developing new opportunities and supporting client acquisition through multiple channels.
• Creating a best-in-class customer experience by creating a welcoming environment and ensuring all customer needs are met.
• Implementing a people strategy that attracts, retains, and develops talent.
• Driving accountability and coaching team members to achieve operational, developmental, and customer experience goals.
• Leading change initiatives and ensuring relevant information is communicated to teams.
• Ensuring high employee engagement and developing individual development plans.
• Ensuring all activities comply with regulations, policies, and procedures.
• Maintaining confidentiality of client information and adhering to privacy policies.
• Acting as a Fairstone ambassador in local communities and projecting a positive company image.

What we can offer you!

Because we care about our employees, we offer benefits such as:

• Time Off: Minimum 15 days vacation, wellness days, and statutory holidays.
• Flexible Hours / Work-Life Balance: Full-time positions typically involve 37.5 hours per week, supporting work-life balance and the right to disconnect.
• Comprehensive Benefits Package: Customizable to your needs, including virtual healthcare.
• Pension Contributions: Fairstone matches a percentage to help grow your savings.
• Wellness: 24/7 tailored well-being solutions.
• Competitive Salary: Base salary plus incentive programs.
• Reward Program: Points for travel or merchandise.
• Employee Referral Program: Bonuses for successful referrals.
• Employee Discounts: Various discounts at retailers.
• Professional Development: Paid online courses through Fairstone Academy and skill development opportunities.
• Supportive Culture: A collaborative environment where contributions are valued.

Exigences :

• Preferably a college diploma (B.Sc. or B.A. with coursework in business).
• Three to five years of relevant experience in sales within the financial sector (preferably consumer credit) or management experience.
• Excellent interpersonal skills and ability to build client relationships.
• Strong communication skills with employees, managers, and clients at all levels.
• Proven verbal and written communication and listening skills.
• Autonomous, proactive, and resourceful.
• Flexible schedule ability in a dynamic environment, handling multiple priorities.

We are proud to be recognized as a Great Place to Work Canada for 2025 and Montreal's Top Employers 2025 by Canada’s Top 100 Employers!

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