IT Team Lead

Job Description

<p><h3>Overview</h3><p>Eddyfi Technologies offre un portefeuille diversifié d’appareils d’inspection non destructifs tels que des sondes, appareils et logiciels pour l’inspection de composants critiques dans des industries-clés, notamment l’industrie pétrolière, aérospatiale et nucléaire. Par son esprit entrepreneurial et sa passion pour la science et la technologie, Eddyfi Technologies œuvre dans plus de 110 pays et emploie plus de 600 personnes. Eddyfi Technologies compte actuellement 13 centres d’excellence et bureaux de ventes autour du monde, composés exclusivement d’experts en contrôle non destructif.</p><p>Become EDDYFIER, are you interested? Rejoignez une entreprise de renommée mondiale qui repousse les limites de la technologie pour soutenir les secteurs essentiels sur lesquels le monde compte chaque jour. Nous assurons fiabilité et sécurité en protégeant des infrastructures et actifs critiques à l’échelle mondiale, contribuant ainsi à préserver la planète et sauver des vies.</p><p><u>Nos valeurs :</u> innovuer avec un objectif clair, privilégier nos clients, assurer fiabilité et responsabilisation et rester uni pour être plus forts.</p><h3>Joining Our Team Means</h3><ul><li>Collaborer avec des experts dédiés à l’innovation et à l’excellence dans un environnement dynamique.</li><li>Intégrer une organisation qui valorise l’engagement, l’initiative et la collaboration pour atteindre des objectifs communs.</li><li>Rejoindre une entreprise en forte croissance offrant des opportunités de développement et de réussite à long terme.</li><li>Contribuer à des projets significatifs qui créent un impact durable.</li></ul><p>As the IT Team Lead, you will be at the heart of the digital transformation at Eddyfi. You will be responsible for leading the management and development of an international IT team while driving the transformation of our work environment towards greater modernity and automation through the Microsoft 365 suite. Your goal will be to optimize the user experience by deploying ITIL best practices, streamlining tools, and implementing automation and artificial intelligence projects. You will work closely with the infrastructure and cybersecurity teams to contribute to IT architecture decisions and define the technology roadmap, while ensuring service governance, vendor management, and financial oversight. This role will allow you to combine leadership, innovation, and operational management within a dynamic and international environment. If you are a pragmatic leader, curious and passionate about digital transformation, this opportunity is made for you.</p><p><b>As the digital workplace manager, you will have to :</b></p><ul><li>Team Leadership & Service Quality : Manage and develop IT support teams across multiple countries, ensuring consistent service quality and high levels of operational performance. Define team objectives, monitor key performance indicators (KPIs), and foster a user-centric support culture.</li></ul><p><b>Digital Workplace Deployment :</b></p><ul><li>Lead the deployment and governance of Microsoft solutions (Office Suite, Copilot, Endpoint Manager, Intune, Defender, Viva, etc.).</li><li>Ensure compliance with security policies, regulatory standards, and user adoption strategies.</li></ul><p><b>Automation & AI Integration :</b></p><ul><li>Identify, test, and scale support solutions based on automation and artificial intelligence (virtual agents, self-service portals, proactive monitoring, etc.).</li><li>Promote an "automation-first" mindset to optimize efficiency and reduce manual interventions.</li></ul><p><b>ITIL Process Management :</b></p><ul><li>Design, implement, and oversee ITIL-based processes (incident, problem, change, request, knowledge).</li><li>Drive continuous improvement initiatives, internal audits, and service reviews.</li></ul><p><b>Internal Stakeholder Management :</b></p><ul><li>Act as a trusted partner to business units, understanding their needs and ensuring IT services effectively support them.</li><li>Organize regular coordination meetings and implement feedback loops.</li></ul><p><b>Vendor & Partner Management :</b></p><ul><li>Supervise and evaluate IT service providers and solution vendors.</li><li>Manage performance, contracts, and escalation procedures.</li></ul><p><b>Technology Strategy & Architecture :</b></p><ul><li>Contribute to IT architectural decisions, particularly in areas affecting the digital work environment and user experience.</li><li>Participate in solution evaluations and help define future technology strategies.</li></ul><p><b>IT Budget Management :</b></p><ul><li>Develop, manage, and track the IT support budget (OPEX / CAPEX), including tools, licenses, and third-party services.</li><li>Ensure cost optimization, accurate forecasting, and alignment with business priorities.</li></ul><p><b>What Makes You An Asset To Our Team :</b></p><ul><li>Minimum of 5 years of experience managing IT support teams.</li><li>Deep expertise in Microsoft 365 technologies and digital workplace design.</li><li>Advanced proficiency in English, both spoken and written, due to the management of an international English-speaking team and business units located in English-speaking countries.</li><li>Experience with integrating artificial intelligence (AI) and automation tools in a user support context is an asset.</li><li>Solid understanding of IT architectures and ability to assess technical solutions.</li><li>Proficient in budget management, cost tracking, and financial reporting in an IT environment.</li><li>Excellent communication and influencing skills, with the ability to engage effectively with diverse and multicultural stakeholders.</li></ul><p>If you have transferable skills, even if you don’t meet all the criteria, feel free to submit your application!</p><p>We are a fast-growing international high-tech company offering non-destructive testing solutions for inspecting critical components. Every day, we develop, produce, and market sensors, probes, robotic solutions, etc., as well as the necessary operating software. Our instruments are used in a variety of industries, including oil and gas, aerospace, and nuclear industries.</p><p>Would you like to learn more about our company and our parent company, Previan? Check out this video from our president, Martin Thériault : https://www.youtube.com/watch?v=DAI9pgmJk8I</p><p>At Eddyfi Technologies, diversity enriches our culture and drives innovation. We value an inclusive environment and welcome applications from all backgrounds. Joining Eddyfi Technologies means becoming part of a team that celebrates diversity and builds a better future.</p><p>All positions based in Quebec require proficiency in French, both written and spoken. Additionally, functional skills in English are required to meet the needs of our offices and clients internationally. For all our offices worldwide, certain positions may be subject to background checks, including credit, criminal, and employment history verification.</p><p><b>Avantages et bénéfices</b></p><ul><li>Horaires de travail flexibles</li><li>Politique de vacances généreuse</li><li>Passion et esprit d\'équipe exceptionnels</li><li>Parmi les 300 plus grandes PME du Québec</li></ul><p><b>Carrière en Technologies de l\'information</b></p><ul><li>Administrateur | Administratrice systèmes TI - Chantier</li><li>Spécialiste infrastructure de systèmes de sauvegardes</li><li>Administrateur Systèmes / Systems Administrator</li><li>Administrateur ou administratrice de plateforme-FR</li><li>Administrateur ou administratrice, Plateforme-FR</li><li>Administrateur(trice) de Systèmes System Administrator</li><li>Chef / fe d’équipe technique Guidewire (Tech Lead)</li><li>Technicien(ne) soutien informatique Niveau 1 ou 2 - Lévis</li><li>Conseiller(ère) principal(e) - audit des technologies de l\'information</li><li>Architecte d\'affaires en solutions bureautiques</li><li>Conseiller principal ou conseillère principale, Audit interne, Spécialiste TI-FR</li><li>Architecte d\'intégration en solutions bureautiques</li><li>Linux Administrator / Administrateur / Administratrice Linux</li><li>Administrateur ou administratrice, Plateforme infonuagique-FR</li><li>Spécialiste serveurs Windows et infonuagique</li></ul><p>J-18808-Ljbffr</p></p>
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