Hybrid Territory Manager (Customer Experience Specialist)

Full Time
  • Full Time
  • Calgary

Inizio Engage

We are working with a client who is evolving the promotion of an established brand. As such, we are looking for a Hybrid Territory Manager in the Greater Calgary Area who will call on targeted healthcare professionals (HCPs) or clients, and promote designated brands to maximize sales and market share in the mental health space. This is an exciting opportunity for someone who is looking to embrace an omnichannel role interacting with customers digitally and infield, and shape future promotional efforts for the brand and the client. The Hybrid Territory Manager will deliver activity that reflects the client’s brand strategies and develop collaborative relationships with HCPs and accounts within their assigned territory. The Hybrid Territory Manager will report to the Business Manager, Commercial Services. This is a 12-month contract, and the jobholder is required to be field and virtual based.

Main Activities and Deliverables:
Responsible for the assigned territory to present client’s products in person and virtually where needed to HCPs, communicating key selling messages about the product’s features, clinical benefits, and safety information
Develop a strategic business plan and territory routing plans to maximize business opportunities
Liaise and collaborate with cross-functional teams (Virtual Team Managers, Medical team, Business Manager, and Client Marketing team) to achieve results in territory
Manage expenses and budget to maximize business
Complete daily CRM entries and other administrative duties to effectively manage designated territory
Attend and complete all required training
Prepare accurate and timely reporting as required

Qualifications and Experience:
University degree is required (science/business degree preferred)
1-3 years of pharmaceutical industry and clinical selling skills is preferred
Experience in mental health and/or GP/FM interactions is preferred
Business and entrepreneurial mindset and drive for results
Strong strategic analytical skills and previous territory planning experience
Digital fluency; demonstrating flexibility and adaptability across channels (e.g. in-person and virtual engagements)
Proficiency in Microsoft Office
Collaboration and interdependent skills to work with multiple internal partners
Must reside in the geographic boundaries of the territory
A valid driver’s license

What’s in it for you?
Benefits as of Day 1 of employment (medical, dental, and vision)
Length of Service Awards
Quarterly Star Awards
Yearly Inizio Circle of Excellence Awards
Referral bonus
Library of online training courses
Organizational growth opportunity

About Inizio Engage :

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at:

Don’t meet every job requirement? That’s okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role, but your experience doesn’t perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.