CMH Heli Skiing
Job Description Seasonal (Seasonal) Why join CMH? We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences – by our guests, our employees, our partners, and our communities. We’re all drawn to CMH for different reasons, but we stay for the people–both employees and guests–who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens Things that are important to us: Safety as a cornerstone. Share our passion – every day. Always act with integrity . We work as a team . Aim for best . Balance our social, fiscal, and environmental responsibilities. Things that are important to you: The opportunity to build lifelong friendships with staff and guests from around the world. Working for a company that stands behind its mission, vision, and values. An inclusive and rewarding company culture where employees are valued and supported. Explore and work at a world-class mountain destination. Enjoy meals created by culinary professionals that incorporate fresh, local ingredients. Work with hospitality professionals that take pride in providing a high-end guest experience. An opportunity to grow and learn in a work environment that promotes feedback and development. Discounts with brand partners and on CMH merchandise. Opportunities to heli-hike and heli-ski, as available. CMH Heli-Skiing & Summer Adventures is honoured and privileged to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, and Stoney Nakoda Nations. Visit www.cmhheli.com/jobs to learn more. Position Title: Hospitality Services Company Name: CMH Heli-Skiing & Summer Adventures Reports To: Lodge Manager Location of Work: Various locations in BC (near Golden, Radium, Valemount) Employee Type: Full-time, seasonal from late-June to end of August FLSA Status: Non-Exempt Number of Positions: Date of Last Review: February 6, 2023 Desired Start Date: End of June 2023 Company Overview With 50 years of experience, CMH Heli-Skiing & Summer Adventures has evolved into the world’s largest Heli-Skiing and Heli-Hiking company, operating 12 lodges in the winter and 3 in the summer throughout British Columbia, Canada. The business’s central office is in Banff, Alberta, Canada. CMH Heli-Skiing & Summer Adventures is privileged to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, and Stoney Nakoda Nations. The CMH Mission is to guide our staff and guests through life changing mountain experiences. Our Vision is to be recognized as the world leader of guided mountain experiences – by our guests, our employees, our partners, and our communities. Our Principles: Safety as a cornerstone. Share our passion – every day. Always act with integrity . We work as a team . Aim for Balance our social, fiscal, and environmental responsibilities. Position Overview Hospitality Services staff take a proactive approach to providing a high-quality guest experience and have a meticulous and committed work ethic. Their passion lies in hospitality and positively impacting the guest experience by demonstrating proven customer service skills. Hospitality Services staff care for guest rooms by making beds, cleaning washrooms, vacuuming, and accommodating any special requests related to room presentation. This team is also responsible for overall lodge cleanliness in common areas. The Hospitality Services position supports the dinner service by hosting a table of guests each evening, serving food, and assisting with the clean-up process in the kitchen. This is a seasonal job opportunity. The CMH summer season runs from late-June to end of August. Daily rate of pay is based on a 10-hour day, worked as a split shift. A typical schedule consists of 2 weeks on and 1 week off. Accommodation is available while on shift, at no extra cost, for staff joining our team. Essential Duties and Responsibilities Daily care of guest rooms which includes making beds, cleaning washrooms, vacuuming, and accommodating any special requests related to room presentation. Support the culinary program with serving, clearing, and cleaning. Execute the cleaning of all common areas of the lodge and look after guest laundry. Provide a professional, highly organized, and detailed hospitality experience. Support the ski program by assisting with radio duty and rescue response. Follow OH&S, food safe, and WHMIS best-practices. Support guests in the field program, as needed. Provide support for rescue operations when required. Minimum Qualifications Post-secondary education in hospitality field, preferred. Food Safe Certificate. First aid certificate, preferred. Minimum 2 years’ hospitality experience in a high-end, fast-paced environment. Competencies, Knowledge, Skills, Abilities, and Other Qualities Demonstrates integrity, discretion, and problem solving. Has clear attention-to-detail with a strong work ethic. Seeks and embraces new processes and ideas to help the company succeed. Willingness to work long days and flexible to assist in other roles at the lodge, as needed. Communicates in an effective and timely manner and incorporates diverse viewpoints into communications. Able to openly receive and act on feedback. Takes initiative and demonstrates the ability to make quick, informed decisions. Uses industry and company expertise to advance CMH’s goals and values while enhancing the guest experience. Able to work as a cohesive, high-functioning team to achieve goals. Is inclusive of differences in people and perspectives to best serve employees and guests. A passion for customer service excellence and providing a high-end guest experience. Take pride in hard work, strive for excellence, and anticipate guest needs. Proven ability to maintain professional working relationships with peers. Able to prioritize tasks in a complex and fast-paced environment with changing priorities. Trustworthy and self-directed in completing the core functions of the role. Sees tasks through to completion including follow-up on any identified issues. Working Conditions This type of hospitality work is challenging and demanding. Successful staff are intrinsically motivated by a passion for hospitality and creating memorable experiences with our guests. Work Environment: This job is in a remote area of British Columbia. Employees are required to find their own way to and from the lodge for work shifts which includes driving on logging roads. Able to lift, carry, or otherwise move and position up to 20 pounds on an occasional basis. Manual dexterity to operate job-specific equipment on a constant basis. Able to work evenings, weekends, and holidays based on the needs of the business. CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company’s success while also having the opportunity to achieve their full potential as individuals. Other Duties as Assigned This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of CMH to be a positive influence on the transformation of our products and associated lines of business. Compensation A competitive daily rate will be provided, along with 4% vacation pay and potential opportunities to heli-hike, as available. Further details will be discussed in a personal interview. Benefits and Perks: Medical and dental benefit eligibility after 160 days worked. Group Savings Plan eligibility after 160 days worked. Food and accommodation provided while on work shifts. CMH is an equal opportunity employer
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