Customer Service Associate, Paints

Full Time

RONA

Customer Service Associate, Paints
Language English
Français (CA)
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By joining the RONA family, you’ll enjoy many benefits, such as:
An inclusive and safe working environment
Promotion of work-life balance
Exclusive employee discounts
Benefits: insurance (certain conditions apply), annual salary review, etc.
Opportunities for advancement within the company
An employer that’s involved in the community
Teamwork and ongoing training
A comprehensive training program for all new hires
A student incentive program
And much more!
At RONA, over 22,000 employees let their passion blossom every day. Our teams from the RONA+, RONA, Réno-Dépôt, and Dick’s Lumber banners across Canada are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.
You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. So if you’re looking to do what you love, we could be a perfect match.

Our expectations:
The primary function of the Customer Service Associate (CSA) is to assist customers with all of their shopping needs. The CSA is required to respond to customer inquiries and support them throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate. Duties also include processing customer sales and returns by operating a cash register, handling internet and pickup orders, looking up merchandise information for price matches, and assisting other team members as needed. This position reports to an Assistant Store Manager and takes daily direction from a Department Manager. This position does not have direct reports.
Your role:
Address customer complaints over the phone and in person
Maintain a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks
Complete all other duties as assigned
The qualifications we are looking for:
At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information
At least 6 months of experience using a handheld device (e.g., mobile phone, LRT gun, palm pilot, tablet, iPod) to enter, access, and output information
Degree or diploma in Business, Retail, or Management, specialty related to department (e.g., design, appliances), or in a related field
At least 6 months of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits
At least 6 months of retail experience
At least 6 months of experience as a cashier
Ability to lift up to 25 pounds without assistance; may lift up to 30 pounds with or without assistance
RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.
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