Communication support specialist – bilingual

Full Time
  • Full Time
  • Québec

Nordia, Inc.

Overview: Every day, thousands of Nordia representatives provide solutions and build trust with our professional partners’ customers across Canada.

Do you have customer service experience and would like to play a meaningful role in helping those most in need? We have the right position for you on our Quebec City team.

As a Communication Support Specialist – Bilingual , you’ll help people with disabilities (verbal or auditory) communicate with a loved one, a service provider or any other necessary contact.

By helping people overcome their communication challenges, you can have a positive impact on their lives.

What we offer: Hourly rate of $19.25 after training – includes an hourly premium for weekend work and one for bilingualism; Fully paid training and coaching program; An exceptional work environment: bright, spacious, relaxation areas, games room and more; Full benefits package after six months, including: comprehensive insurance (medical, dental and life); enhanced RRSP participation; preferred pricing on insurance; discounts on telecommunications products and services.

Responsibilities: Using a variety of adapted communication tools, you facilitate the daily lives of people with verbal or hearing impairments; You facilitate interaction between the caller and a loved one, a service provider or any other necessary contact; Your empathy and commitment to others enable you to ensure a warm and pleasant experience for everyone you meet.

Qualifications: What you need to succeed : Available to work from our Quebec City center up to 40 hours/week from Sunday to Saturday, 24 hours a day – your flexible schedule is essential to our callers’ daily lives; Proven ability to enter data quickly and accurately; Ability to multi-task; High school diploma or equivalent completed; Bilingual – you will need to interact with French and English-speaking people in Canada and will need to answer calls in English between 50% to 80% of the time.

Training start date: March 25th, 2024   Why Nordia? People are what make Nordia special.

And we’re focused on hiring and retaining the best.

We offer competitive compensation, a stimulating work environment, excellent benefits and great opportunities to grow.

That’s why we have the highest employee loyalty and highest satisfaction in the industry.

In 2023, for the tenth year in a row, 8 out of 10 Nordia employees said they would recommend us as an employer to their friends and family.

In 2018, Nordia was the first company in its industry to be recognized by Waterstone as one of Canada’s Most Admired Corporate Cultures, winning again in 2021 and recertified in 2022 and 2023.

Want to learn more about our career opportunities and what makes Nordia the best place to work?  Click here to find out!   #UP