Caterpillar Financial Services Corporation
Career Area: Marketing / Sales / Product Support Job Description: What does it mean to live the Caterpillar Experience? It means you play a part in building a better world. You contribute to a winning culture—a spirit of accountability—that has driven change on every continent for more than 95 years. To work with us is a commitment to improve sustainability, invent for the digital age and innovate in order to bring solutions to millions of people. Sure, you work for Caterpillar. But more importantly, you work for the good of your career, your family, your community and your world. As a company, we will take on every challenge that faces us, just as we have in the past. We will continue to lead in our industries because of employees like you. You’re here on purpose, with a purpose. Your work builds the world. You build what matters. We have an exciting opportunity for a Commercial Manager to join our team . JOB PURPOSE: To lead, direct and further develop the people, dealers, strategies, and operations of the Commercial Surface and Underground Mining business in a Canada. Objective to increase sales and ensure the financial viability and profitability of the business. This position is responsible for meeting annual sales and pull thru objectives and for the development of effective distribution for Caterpillar machines and services. The incumbent works directly with dealer and customers to provide commercial support and direct new approaches to maximize Caterpillar participation in the global mining, large machine and large earthmoving business. JOB DUTIES: Develop, implement, and maintain effective commercial processes between Caterpillar, dealers and assigned accounts. Establish and maintain high-level relationships with business decision makers. Influence commercial areas at the account and dealer level to minimize Caterpillar and dealer liabilities. Positions reporting directly or indirectly to this position include: Commercial Representative, and Mining Interns. This position is jointly responsible for account strategy and strategy execution with Account Product Support Manager(s), and Site Performance Managers. Develop, prioritize and implement strategies to address customer needs as well as ensuring dealer structures align with Caterpillar strategy. This position manages all major mining business on a regional basis. Responsibilities include assuring the proper commercial package is structured between the dealer, region and other product groups to assure the business is obtained at acceptable financial returns for all parties. This is accomplished through effective management of one-time-only pricing process (in effect for all large mining equipment), product support terms and effective management of the product allocation/ scheduling/inventory process. The incumbent manages the direct corporate contacts are developed yielding a deeper understanding of customer business processes and future plans. These relationships are key to assuring maximum sales results with critical mining accounts. Supports region in the achievement of mining business plans. This is achieved by providing direct deal commercial support, coordinating appropriate levels of technical sales support and providing effective communication links between region and product groups to resolve product acceptance problems. Provides frequent communications and input to Mining leadership team product performance strategies, dealer benchmarks and customer satisfaction issues. Manages corporate risk resulting from product performance short on customer support agreements and implements timely solutions to avoid company exposure. Provides counsel to mining product groups and other internal groups providing product support needs for mining customers. The position manages a work unit of primarily management/professional employees where monitoring and reviewing work of subordinates is required as well as training, developing and mentoring. The position is responsible for all personnel issues and performance evaluation of subordinates. The position travels extensively; at least two full weeks each month. BACKGROUND/EXPERIENCE : Broad company knowledge and a strong understanding of Caterpillar Dealer operations are required. The position typically requires a college or university degree or equivalent experience. In addition, nine to twelve years of progressively responsible job-related experience are typically required. Excellent interpersonal skills are required in order to deal with sensitive issues, develop others, or coach others inside and outside the business unit and Caterpillar to take specific actions. Qualified candidates have broad experience in the sales/marketing disciplines along with several years in mining equipment sales/marketing. Requires strong product/application background as well as direct dealer operations experience. Requires proven managerial skills along with good human relations and communications skills. BASIC QUALIFICATIONS: Bachelor’s degree with commercial experience. 9 – 12 years of progressively responsible job-related experience. Experience working with Dealers and end users of machines and/or engines. PREFERRED QUALIFICATIONS: Strong Commercial background w/understanding of machine applications. Excellent interpersonal skills to deal with complex issues, persuading others inside and outside the department to take specific actions. Proven leader and decision maker with proactive approach, ability to work with urgency and drive continuous improvement. Understanding of company policies & procedures related to marketing, distribution, engineering, and quality and a strong understanding of dealer operations Ability to build strong relationships with internal and external partners Previous experience leveraging digital technologies to make informed business decisions or developing services offerings Understanding of mining and quarry aggregate industries Domestic relocation is available for this role Employee benefit details Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and Pension) along with the potential of an annual bonus. Additional benefits include paid vacation days and paid holidays (prorated based upon hire date). Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment based non-immigrant and immigrant visas. However, as a global company, Caterpillar offers many job opportunities outside of Canada which can be found through our employment website www.Caterpillar.com/careers Final details Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status. For more information, visit caterpillar.com. To connect with us on social media, visitcaterpillar.com/social-media LI Relocation is available for this position. Caterpillar is an Equal Opportunity Employer (EEO). Not ready to apply? Submit your information to our Talent Network here .
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