Administrative Officer

Position: Administrative Officer

FTE: Full-Time Permanent (IUOE) Position, 75.0 hours bi-weekly

Department: Health PEI, Medicare Services

Location: Montague, PEI, Canada

Salary: $26.59- $33.24 Per Hour

Start Date/Term Length: Commencing immediately

About The Position:

This position is responsible to manage the daily applications of the Integrated Claims System (ICS) Medical Programs which collects, stores, processes, imports and exports information on medical-related and associated data using database software programs such as Crystal Reports and Crystal Enterprise.

Duties:

• Troubleshooting system and application-related issues in conjunction with the clients, ITSS staff, and external service providers as required using appropriate system tools;
• Maintaining detailed knowledge of the application, following application standards and guidelines, and accurate documentation;
• Responsible for the delivery of accurate data in a timely manner to health care management and health care professionals.
• Works closely with the Medical Programs Director, Medical Programs Manager, Physicians Services Manager, Medical Programs staff, programmer analysts and other health care professionals on data standards and quality.
• Developing, implementing, and executing test plans, including integration testing and assisting with the development, implementation, and execution of User Acceptance Testing plans;
• Compile Reciprocal billing information to distribute to other provinces for Out of Province Patient-physician claims
• Assisting Auditor and Claims Educator from Medical Affairs as required and requested.
• Process and complete documentation for biweekly physicians’ payments processed in the Medigent software.
• Register new physicians at Medicare and update existing physician information as received at Medicare.
• Provide updates in the application of database variables to ensure data is accurate and logical, this includes updating Master Agreement tariff changes.
• Other duties as required.

Minimum Qualifications:

• University degree or College diploma in Computer Science (or a related discipline with major IT coursework);
• Considerable related application support experience and knowledge of the field related to the supported system and other related information systems;
• Considerable experience with complex issues management, problem-solving, innovative solution generation and root cause analysis;
• Must possess skills and abilities to build effective working relationships within the business information system environment between and among systems users and service providers;
• Understand the Medical Services system and of the data structures and the technology environment they are used in;
• Proficient in Crystal Reports and Crystal Enterprise
• Communicate thoughts and express complex ideas in simple technology, encourage groups to work together to achieve goals and promote innovation and change;
• Excellent verbal and written communication, facilitation and interpersonal skills as well as effective organization, time management, customer service, conflict resolution, analytical, problem-solving and teamwork skills required;
• Must be self-directed and work independently with minimal supervision;
• Experience managing the expectations of a wide range of key stakeholders and target solution users while prioritizing and managing multiple tasks simultaneously;
• Must have access to reliable transportation as travel is required;

We would like to thank all applicants for their interest; however, only those who are selected for an interview will be contacted.